VAMED KMB, Embracer Group and Banner Batteries receive EUCUSA Award 2021 for excellent employee as well as customer orientation

September 15, 2021

This year’s EUCUSA Awards were presented during the 18th EUCUSA Summer Talks on 14.9.2021 in the roof hall of Urania Vienna. These awards are regularly presented to particularly employee- or customer-oriented companies. Prerequisites to win the award are either an above-average overall result in an EUCUSA survey, the setting of a new benchmark in the international EUCUSA comparison database or an outstanding performance in the implementation of follow-up actions.

The Vienna-based VAMED-KMB Krankenhausmanagement und Betriebsführungsges.m.b.H. was awarded the EUCUSA Award for “excellent employee orientation 2021”. 12 new were set in the international EUCUSA database in the employee survey conducted in 2021 (for companies with more than 500 employees), among others in the aspects of “recognition by the manager”, “knowledge of the company’s goals”, “equal opportunities” and “internal communication”.

VAMED KMB is a company of the leading international healthcare provider VAMED. With more than 1,200 employees, VAMED KMB is an important and competent partner in the Viennese healthcare system.

Award winners VAMED KMB (from left):
Mario Filoxenidis (Managing Director EUCUSA), Kai Ostermann, MBA (Managing Director VAMED KMB), Dr. Irene Mörtl (Deputy Head of Human Resources, VAMED Group), Peter Aichberger (Managing Director EUCUSA), Sabine Kern (Head of Business Excellence/EFQM, VAMED KMB), Robert Winkelmayer (Employee Council VAMED KMB)

Embracer Group, a Swedish corporation based in Karlstad, also received an award for “excellent employee orientation 2021”. In their very first global employee survey, four new were achieved regarding the external benchmarking (for companies with more than 500 employees), namely in the aspects “perceived level of inclusion”, “collaboration between different cultures”, “acting against discrimination and sexual harassment” and “respect”.

Embracer Group is the parent company of eight operating groups with 80 studios and over 240 developing and publishing PC, console and mobile games with more than 8,500 employees in over 40 countries worldwide. Operationally, the group operates through its subsidiary THQ Nordic GmbH in Vienna . The company considers itself an “ecosystem for entrepreneurial companies in the gaming and entertainment industry”.

Award winner Embracer (from left):
Maria Sundermann (International Project Manager EUCUSA), Peter Aichberger (Managing Director EUCUSA), Jan Binsmaier (Publishing Director THQ Nordic), Mario Filoxenidis (Managing Director EUCUSA)

The Austrian family-owned company Banner Batteries was very pleased to receive the “excellent customer orientation 2021” award. The company was able to set a benchmark in the international EUCUSA comparison database for four aspects. Three top performances were achieved in performance indicators, namely “good reputation”, “overall satisfaction” and “loyalty” (will remain a customer). The fourth top score was honored by customers for “information about changes”.

Banner is an innovative, expanding manufacturer of high-quality starter batteries with production facilities in Leonding, Upper Austria. Customer service is provided by its own sales companies in 14 European countries. In addition, Banner has 805 employees and exports to over 70 other countries worldwide.

Award winner Banner (from left):
Mario Filoxenidis (Managing Director EUCUSA), Peter Aichberger (Managing Director EUCUSA), Franz A. Märzinger, MBA (Head of Sales and Marketing Banner), Christa Freudenthaler (Marketing and Public Relations Banner), Uwe Baco (Senior Project Manager EUCUSA, Project Manager)


Working from home : a curse or a blessing?

February 09, 2021

EUCUSA, the expert consultancy for feedback systems, developed a mood barometer to be found under and has gained trend-setting insights since the end of March 2020. Participants (mainly HR managers and executives) were asked via the EUCUSA newsletter as well as Social Media channels.

During the first wave in spring 2020, all respondents basically coped very well with the new setting working from home The EUCUSA Index showed 1.8 on a 6-point Likert scale (1=best value, 6=worst value) and was placed in the green area of the traffic light colour system. Out of three researched dimensions, „Workplace“ (1.7) and „Work conditions” (1.8) got very positive results. The dimension “Communications” was a little behind (2.0) but still in the green area.

Survey participants considered the aspects “I can concentrate very well working from home”, “All digital communication channels work perfectly when working from home.” and “Digital equipment” (“I have all digital options to complete my work during home office.”) as most relevant. The majority was very satisfied as the digital equipment seemed to work well right from the beginning. The only exception, households with children saw the aspect “concentrated work” as well as digital equipment as rather problematic.

The statement „The lack of social contacts is compensated by a higher level of digital communications.” was considered most difficult and only achieved 3.1 on the 6-point Likert scale and is hence the only aspect in the red area of the traffic light colour system. Contact points with the manager as well as with colleagues as well as the availability for the customers were considered as sufficient. However, they miss the emotional side such as small personal encounters, the chats in the coffee area which are important for team spirit, motivation and good ideas. Digital communication channels cannot replace that.

The readiness to work from home beyond this crisis was overall quite strong in spring 2020. 82% had either fully or slightly agreed to this statement. The people who had already worked from home before COVID-19 considered the working from home situation more positively than those who had not.

Key differences in the second wave (or third): The EUCUSA index fell from 1.8 to 2.2 and thus slipped into the yellow area in the traffic light colour system. All three dimensions (workplace, working conditions and communication) have worsened slightly, most notably communication from 2 to 2.6.

The most important aspects remained “I can concentrate very well working from home”, “All digital communication channels work perfectly when working from home,” and “Digital equipment” (“I have all digital options to complete my work during home office.”). Additionally, the aspect „attitude towards working from home” was considered to be decisive for the level of satisfaction.

The most difficult area remained the lack of social contacts (decline from 3.1 to 3.6, the only aspect in the red area). The aspect “Missing contact with colleagues” slipped also into the yellow area in the second wave (-0.9 to 2.8). This affected everyone, but especially people working in smaller companies.

A trend development: The results in the second lockdown in winter 20/21 were significantly more critical than in the first wave, particularly regarding the lack of social contacts not being replaceable via digital media and in general the lacking contact with colleagues. Overall, working from home is still a relief in the current situation. The respondents acknowledged also advantages such as no daily commuting to the office, etc. They considered themselves as 100% effective working from home, i.e. not less effective than working at the office workplace. In the future people would be willing to work from home 50% of the working time.