Working from home : a curse or a blessing?


February 09, 2021

EUCUSA, the expert consultancy for feedback systems, developed a mood barometer to be found under www.homeoffice-check.com and has gained trend-setting insights since the end of March 2020. Participants (mainly HR managers and executives) were asked via the EUCUSA newsletter as well as Social Media channels.

During the first wave in spring 2020, all respondents basically coped very well with the new setting working from home The EUCUSA Index showed 1.8 on a 6-point Likert scale (1=best value, 6=worst value) and was placed in the green area of the traffic light colour system. Out of three researched dimensions, „Workplace“ (1.7) and „Work conditions” (1.8) got very positive results. The dimension “Communications” was a little behind (2.0) but still in the green area.

Survey participants considered the aspects “I can concentrate very well working from home”, “All digital communication channels work perfectly when working from home.” and “Digital equipment” (“I have all digital options to complete my work during home office.”) as most relevant. The majority was very satisfied as the digital equipment seemed to work well right from the beginning. The only exception, households with children saw the aspect “concentrated work” as well as digital equipment as rather problematic.

The statement „The lack of social contacts is compensated by a higher level of digital communications.” was considered most difficult and only achieved 3.1 on the 6-point Likert scale and is hence the only aspect in the red area of the traffic light colour system. Contact points with the manager as well as with colleagues as well as the availability for the customers were considered as sufficient. However, they miss the emotional side such as small personal encounters, the chats in the coffee area which are important for team spirit, motivation and good ideas. Digital communication channels cannot replace that.

The readiness to work from home beyond this crisis was overall quite strong in spring 2020. 82% had either fully or slightly agreed to this statement. The people who had already worked from home before COVID-19 considered the working from home situation more positively than those who had not.

Key differences in the second wave (or third): The EUCUSA index fell from 1.8 to 2.2 and thus slipped into the yellow area in the traffic light colour system. All three dimensions (workplace, working conditions and communication) have worsened slightly, most notably communication from 2 to 2.6.

The most important aspects remained “I can concentrate very well working from home”, “All digital communication channels work perfectly when working from home,” and “Digital equipment” (“I have all digital options to complete my work during home office.”). Additionally, the aspect „attitude towards working from home” was considered to be decisive for the level of satisfaction.

The most difficult area remained the lack of social contacts (decline from 3.1 to 3.6, the only aspect in the red area). The aspect “Missing contact with colleagues” slipped also into the yellow area in the second wave (-0.9 to 2.8). This affected everyone, but especially people working in smaller companies.

A trend development: The results in the second lockdown in winter 20/21 were significantly more critical than in the first wave, particularly regarding the lack of social contacts not being replaceable via digital media and in general the lacking contact with colleagues. Overall, working from home is still a relief in the current situation. The respondents acknowledged also advantages such as no daily commuting to the office, etc. They considered themselves as 100% effective working from home, i.e. not less effective than working at the office workplace. In the future people would be willing to work from home 50% of the working time.

Results of the Humdex Next Generation-HR global study now availabe


December 03, 2020

The results of the Humdex Next Generation-HR global study are now available for free to download as a report!

This report is packed with insights gathered from over 100 senior HR and business professionals, across 17 countries and company sizes. Humdex wants to define the data that makes successful workforce and test the theory that HR Professionals must be more data-led if they want to be business critical. The Next Generation-HR study creates a quantitative map of the experience and perspectives of business.

Humdex is international partner of EUCUSA in the field of workforce analysis. Therefore we supported the study with our experience with feedback tools.

Request your copy of the report HERE

Recently a globally renowned panel of experts discussed the results and their implications in an exciting live webinar. Watch it HERE

Would you like to discover what EUCUSA does? How to make the hidden visible.


November 27, 2020

All managers know this situation: the company’s engine is spluttering, things don’t go ahead as planned, sometimes with an assumption where the root cause sits. Of course, they know their own company pretty well – but is that gut feeling correct? Or does a blind spot prevent someone from identifying the root cause?

EUCUSA helps to get a clear view. Enjoy the video.

Back in the home office: What is different in a second lockdown?


November 18, 2020

At the moment, many office workers are again faced with the situation of having to work from home due to the corona crisis. Some have been working mainly from home since the first corona wave and have appreciated that the time spent travelling to work can now be used more productively. For others, it was good to get a “taste of the office” again in recent months and to have more “face to face” social contacts with colleagues. Now, in many places, the measures are being tightened again and, this can include, if reasonable and possible, that work should again be done in the home office. How do you feel about this? Has anything changed compared to the first wave?

As a specialist in feedback systems, we at EUCUSA would like to make our core competence available to the general public. We will, as in the first wave, regularly create a barometer of the current situation and publish the results.

Let us know how you are doing! At www.homeoffice-check.com you will find a short online questionnaire. Please answer the questions, it will take less than 5 minutes. The answers will be processed anonymously and will only be evaluated in their entirety. Participation is free of charge and we will not bother you with unwanted correspondence. However, if you have any questions, please feel free to contact us by e-mail at office@eucusa.com.

This will give us a valuable overall view of the mood of those working from home. We will regularly publish the findings on this website and in various media. The greater the participation, the clearer the picture!

Thank you for your participation!

By the way: You are also very welcome to forward the link www.homeoffice-check.com to other people in the home office who you know. We are happy about every participant.

EUCUSA provides award for excellent employee orientation 2020 to UNIQA Insurance Group AG


September 17, 2020

Mario Filoxenidis (EUCUSA) provided the EUCUSA award for “excellent employee orientation 2020” in the Vienna EUCUSA office to UNIQA Insurance Group AG. The UNIQA Project Managers Robert Linke (Head of Group Human Resources), Astrid Napetschnig and Doris Blauensteiner (Human Resources, Talent Development and Apprenticeship ID) with Florian Graßmück (Employer Branding) were very delighted to receive the recognition.

Employee surveys as one pillar towards a better company culture

UNIQA has been fostering an open and trustful exchange between employees for many years and considers feedback as a central element of its company culture. Regular employee surveys (conducted by the consulting company EUCUSA since 2017) have been a central pillar to consolidate the company feedback culture.

The success factors for the 2020 EUCUSA Award

43 out of 44 aspects (questions) have shown significant improvement compared to the employee survey in 2019. The areas “Training and development activities “, “Employees are assets “, “Quality of internal meetings” and “Successful future” (convinced to be on the right track) have shown best progress according to the employees’ opinions, made possible through subsequent improvement activities and continuous controlling.

The aspect “Special effort” (i.e. being willing to go the extra mile) had already been excellent before and could hardly be improved.

5 new benchmarks were reached in the EUCUSA international comparison database, with the aspects “Mutual substitution” “Needs of customers” (both in category work processes), “Promotion of cooperation”, “Delegation” (both in category leadership”) and “Salary scheme” (category professional development). With these benchmarks, UNIQA has established a new measure of success.

We share the winner’s happiness and express our warmest congratulations.


Award winner UNIQA Insurance Group AG (from the left):
Mario Filoxenidis (Managing Director EUCUSA), Astrid Napetschnig (Human Resources Personnel development and training UNIQA), Doris Blauensteiner (Human Resources Personnel development and training UNIQA, Project Leader employee survey), Julia Gödel (Project Manager EUCUSA)

COPYRIGHT FOTO: EUCUSA / Susanne Einzenberger

Can HR data make a difference to business strategy?


August 12, 2020

At EUCUSA we are supporting our workforce analytics partner Humdex via the free Future of HR study, to conduct some research into the future role of people professionals in businesses. The results will be anonymous and Humdex will be making them available for free on their website  www.humdex.com in September 2020.

Please support them by completing the short questionnaire they have devised (using EUCUSA tools and knowledge).

Humdex’ mission and “reason why” for the study: HR data make a difference

“At Humdex we have a passion for data, and we believe that a data driven understanding of the impact of workforce availability and talent is critical to the achievement of business strategy. We all know that the world is changing dramatically. Digitization is becoming more and more important, but which data really make a difference, and what is really needed from HR in the future? To answer these questions, we have decided to launch an open study to collect the perspectives and expectations of business drivers from different countries, background, and functions. We are asking for your help as people professionals and business leaders.”

Take part and get the results for free

The survey is short and should take 10 minutes or less to complete. The survey is open to all business managers as well as HR professionals. We want this to be a truly 360-degree view.

Please click here to complete the study.

Additional options:

If you want to generate a company-specific view for participants of your organization please contact info@humdex.com or fill in a contact form on our website. We will provide you with a company-specific participation code. We recommend that this survey is shared with anybody you consider relevant either inside or outside your organization by forwarding them the following link: www.humdex-nextgeneration-hr.com. The more respondents there are, the better validated will be the outcome.

Is your company ready for the future after COVID-19?


June 16, 2020

Now is the right time to design the restart. But what are the key factors for future success? You may reduce blind spots by benefitting from the existing expert knowledge and thus create a valuable mosaic of different opinions for a joint future.

Mario Filoxenidis looks forward to answering your questions in detail – please send your e-mail to mario.filoxenidis@eucusa.com.

More information about the product here.

Results of EUCUSA Homeoffice Check: mood landscape whilst working from home during COVID-19 crisis


May 27, 2020

The COVID-19 crisis has been following us over the past ten weeks. Many office workers had to move their workplace to their homes following the governmental lockdown measures. Subsequently, EUCUSA initiated the tool “Homeoffice Check” and gained decisive and valuable insights.

Workplace and work conditions were decisive for a good overall satisfaction

All survey participants were overall able to deal very well with the working from home situation. The EUCUSA Index showed 1.8 on a 6-point Likert scale (1=best value, 6=worst value) and was placed in the green area of the traffic light color system. Out of three researched dimensions, „Workplace“ (1.7) and „Work conditions” (1.8) got very positive results. The dimension “Communications” was a little behind (2.0) but still in the green area.

The most important aspects: concentrated work and functional technology

The survey participants considered the aspects “I can concentrate very well working from home”, “All digital communication channels work perfectly when working from home.” and “Digital equipment” (“I have all digital options to complete my work during home office.”) as most relevant. The majority was very satisfied as the digital equipment seemed to work well right from the beginning. The only exception, households with children saw the aspect “concentrated work” as well as digital equipment as rather problematic.

The aspect “provision of basic needs” such as food was the least important topic regarding the level of satisfaction whilst working from home, as food and other basic needs were always catered for.

Digital communications cannot replace social face-to-face contacts

The statement „The lack of social contacts is compensated by a higher level of digital communications.” was considered most difficult and only achieved 3.1 on the six-point scale, and is hence the only aspect in the red area of the traffic light color system. The contact with the manager as well as with colleagues as well as the availability for the customers were considered as sufficient. However, they miss the emotional side such as small personal encounters, the chats in the coffee area which are important for team spirit, motivation and good ideas. Digital communication channels cannot replace that. The lack of face-to-face contact affects everyone, in particular younger people up to 40 years without management responsibility, people with children and working in companies with 50 to 250 employees, and men rather than women.

Working from home as a future work scenario?

The readiness to work from home after this crisis has ended is overall quite strong. 82% have either fully or slightly agreed to this statement. Women with children show a specifically positive attitude, a little more than men, under 24-year olds as well as people working in companies with 11-50 employees. The people who had already worked from home before COVID-19 considered the working from home situation more positively than those who had not. Specifically, women with children were more ready to work from home for good reasons, having to manage different roles. The price of a decrease of quality regarding the work situation was hence accepted.

The positive attitude regarding working from home has increased after mid-April, and also the faith in a secure workplace increased towards the end of the survey period. Only one-person businesses were afraid of losing their jobs and have more problems dealing with the exceptional situation but are at the same time more familiar with working from home.

The basic parameters

The short online survey was available at www.homeoffice-check.com . No registration required, any answers were anonymized and evaluated as part of all given answers together. Participation was free, the invite was sent via the EUCUSA newsletter, XING and LinkedIn as well as via personal invites, e.g. during virtual events.

233 answers were evaluated.

Statistical data voluntarily given by the participants:

  • 121 women, 92 men
  • Under 39 years old: 62 people. Between 40-55 years old: 101 people. Over 55 years old: 49 people
  • Households with children requiring care: 0 (149 people), 1 (34 people), 2 or more (19 people)
  • 109 managers, 101 employees without management function
  • Company size: 13 one-person businesses, up to 10 employees (44), 11 to 50 employees (39), 51 bis 250 employees (27), more than 250 employees (87)
  • Experienced in working from home before COVID-19: yes (129 people), no (81 people)

Download attachment to Homeoffice Check here .

Working from home due to Corona – how are you?


March 23, 2020

Many office workers currently face a new work challenge by being forced to work from home following Corona crisis. Some are not really used to this way of work, and there are quite a few challenges in an already tense environment. Others are already familiar with working from home. How do you feel about this?

As an expert for feedback systems, we as EUCUSA would like to help with our core competency. We will regularly create a mood sentiment barometer of the current situation and publish the results at no cost on our website.

Please let us know how you feel. You will find a short survey with an online questionnaire under www.homeoffice-check.com. Answering those questions will not even take 5 minutes. Your answers will be processed anonymously and only be part of general group results. Your participation is free, and we will not bother you with unrequested emails. However, if you have questions, you may of course contact us by sending your email to office@eucusa.com.

With this survey, we will be able to provide a valuable overview of the current mood of those working from home. We will regularly update our website with the results and publish these in different media. The greater your participation, the clearer the overall picture.

Furthermore, we have already started contemplating the post-corona-future. Thanks to your contribution, the public eye will early understand what people working from home need, what they miss and what works well. This way we as well as all other organizations will learn how to optimize their respective procedures for working from home going forward.

Thank you for your participation! PS: Please feel free to forward the link www.homeoffice-check.com to your friends and family also working from home – we look forward to your participation.

“How do you do this in practice?“ Creating understanding of daily business in consulting at school


March 06, 2020

„How do you do this in practice?“ was the overriding question that was answered for Ms Lydia Kehl-Weilguny during her internship at EUCUSA from 2 to 4 March 2020. Specifically, EUCUSA’s expertise in surveys was key as to why she had chosen EUCUSA for her internship. She has many projects with her students herself dealing with questionnaires and oversees master thesis. She teaches the subjects Business Administration, Business Behaviour, Communications Management and Marketing at HAK Braunau as well as she is a professor for Model Company for practical training, Economics and Law, Operations and Social and personal competencies at HTL Ried.

Lydia Kehl-Weilguny: “I have a business background myself. Practical teaching matters a lot to me. The initiative ”Teachers in business” and its offers suit best to me. I was warmly welcomed at EUCUSA, took part in meetings with customers and partners and – among others – got initial practical insights into sales, controlling, corporate finance, cost calculation, organisational structures, employee motivation and incentives. I take a lot of good things with me, have broadened my horizon and go highly motivated back to school. I would like to say “thank you“ to EUCUSA, because every company has to consider every intern’s personal needs to make them fit into daily business.

Mario Filoxenidis (CEO EUCUSA): “We would like to thank the organizers for this important opportunity to enable teachers with this internship to enhance their practical experience in business. I hope that we were able to give some valuable new inspirations and impressions to Lydia Kehl-Weilguny. The three-day-internship happened in a really positive atmosphere, and we were hugely impressed by Ms Kehl-Weilguny’s social and professional skills and capabilities.”

For the third time EUCUSA supported the initative “Teachers in business”. The initiative fosters understanding for economic topics in schools: teachers can participate in internships and gain practical experience for their future teaching.

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Official certificate of the WKO

Lydia Kehl-Weilguny with EUCUSA’s CEOs