EUCUSA customer survey results 2019
November 18, 2019
On our own behalf we conducted a customer survey in October. Compared to our last survey in 2014, we were able to keep and even improve a high-quality service for our customers and partners – we are happy to be on the right track.
Overall result: 1,5
90% of the answers range between 1 and 2 on the overall six-level EUCUSA scale – according to our traffic light system, this would be in the center of the green area! We were able to improve the EUCUSA-Index by 0.1 (compared to 2014) and we scored best regarding the dimensions “employees“ and “responsiveness“ the latter of which has most improved. We are pleased about the recognition and the fantastic collaboration!
What matters to our customers
The below factors were most important to the survey participants:
- Serious service provider
- Competence of employees
- Agreements are always met
- Speed of responses
- Reports are easy to understand
We scored between 1.1 and 1.8 in those areas and proved to accomplish our customers most important expectations.
EUCUSA’s top scores
EUCUSA scored best in the following areas:
|
1,1 |
|
1,1 |
|
1,1 |
|
1,2 |
|
1,2 |
|
1,2 |
Especially regarding the factors which matter most to participants, EUCUSA reached top scores. In terms of EUCUSA’s competence and the uncomplicated collaboration, we were able to improve by 0.2 compared to 2014!
The topics “website” and “support in taking actions” have also nicely improved.
Areas to improve
In all honesty: we are very proud to summarize that there are no real areas to improve regarding the aspects mentioned in our survey. Only the factor “Reports are easy to understand“ is still green but shows a result of 1.8 – so there is still room for improvement.
We would be happy if you endorsed us
By the way: 82% of our customers’ and partners’ top managers told us that they would most likely or likely endorse us to their friends and colleagues. We are happy to talk to any interested people or organizations about the options to collaborate.
