Customer Survey – Measure relationship & loyalty

In Europe and internationally

More than 200 companies in over 80 countries trust EUCUSA

Whether it's an international corporation or a medium-sized company – our customer surveys create real added value. Companies from a wide range of industries rely on EUCUSA to make targeted use of customer feedback and strengthen customer relationships in the long term.

EUCUSA hat sich als hochkompetenter Partner für unsere Kundenbefragungen erwiesen!

Andreas Leitner

CRM Verantwortlicher

Not only slides, but insightful reports – easy to interprete

Filip Brynseels

Team Leader Servicedesk and Collaboration Applications – IT&S

Die diesjährige EUCUSA-Kundenbefragung erfüllte unsere Erwartungen voll und ganz.

Mag. Günther Lemmerer und Christa Freudenthaler

Marketing und Öffentlichkeitsarbeit

Die EUCUSA Kundenbefragung war eine sehr sinnvolle Investition – gekrönt durch den Gewinn des Awards für exzellente Kundenzufriedenheit 2015!

Christian Slama

Geschäftsführer

Die Zusammenarbeit mit EUCUSA bei unserer Kundenbefragung war perfekt und hat uns überzeugt.

Christian Kirchmayer

Direktor Vertrieb und Marketing

Wir verstehen durch die Befragung mit EUCUSA unsere Kunden nun noch besser. Die Zusammenarbeit war höchst professionell.

Mag. Ali Eralp

Vorstand FiNUM

Wir wissen durch regelmäßige Kundenbefragungen, was wir verbessern konnten und wo noch Potenziale vorhanden sind.

Michael Fleischhacker, M.Sc.

Prokurist, Bereichsleiter IFAS Mitte

Unterm Strich war unsere erste große Mieterbefragung mit EUCUSA ein Super-Erfolg!

Kathleen Weiß

Teamleiterin Organisation/Öffentlichkeitsarbeit

EUCUSA war zu 100% die richtige Wahl für unsere professionalisierte Mitgliederbefragung.

Mag.ª Daniela Knieling

Geschäftsführung

The results of the customer survey with EUCUSA are really helpful.

Marcus Oberhofer

Managing Director Sales Construction & Industry Extrusion

Strategic customer survey

Maximize the value of your customer feedback

Strategic customer surveys are much more than just an opinion poll. If properly designed, they become a tool for success: They identify opportunities, reduce risks and sustainably increase customer satisfaction.

Tailored questionnaires for your target group and industry
Can be used internationally with professional translations
GDPR-compliant implementation for maximum data security
Clear, action-oriented evaluations instead of pure figures
Comparison with our EUCUSA benchmarking database

Find Your Solution

YOUR ADDED VALUE

Discover cross- and upselling potential

Customer surveys not only provide feedback on satisfaction, but also provide valuable insights into the behavior and use of your products. If these results are used consistently and promptly, surveys can quickly prove to be a worthwhile investment.

Used correctly, customer surveys often pay off faster than expected. Feedback channels and timely insights make it possible to address specific target groups during the survey – and direct cross-selling or upselling effects arise.

In this way, a customer survey not only creates a sentiment, but also an additional sales opportunity.

Reliable partner since 1998

Your partner for customer surveys – from planning to implementation

For over 25 years, EUCUSA has been successfully assisting companies in carrying out customer surveys. Together with you, our experienced consultants develop a tailor-made process that fits your goals exactly and ensures that feedback leads to clear, measurable improvements.

Your benefits of a customer survey with EUCUSA:

Surveys and questionnaires tailored to your company
Personal consultation with experienced experts
Application of scientifically based methods for valid results
Visually appealing, easy-to-understand reports with clear recommendations for action
Support in implementing specific improvement measures

Free Initial Consultation

2 people from the EUCUSA team who are looking at a paper questionnaire.

Step by step to success

Valuable customer feedback in just a few steps

EUCUSA is much more than just a tool provider. We support you at every step of the process: from the development of a tailor-made questionnaire that is precisely tailored to your goals and challenges, to the technical implementation and execution of the customer survey, to detailed evaluation and presentation of results.

Our approach is appreciative, practical and provides clarity. You not only receive data and figures, but also clearly understandable results that trigger real improvements and sustainably strengthen your customer relationships.

Our Methodology

Ein Pfeil, der über mehrere Schritte aufwärts geht.

Activate results — with implementation consulting

From customer feedback to tangible impact

Many feedback tools end with reporting. At EUCUSA, the decisive part starts here: We continue to support you and provide results presentations for management and divisions, reflection discussions with teams, action workshops and binding action controlling. This is how customer feedback turns into concrete improvements.

Management deck, area deck, team deck
Prioritize NPS levers & pain points
Clarify responsibilities, timeline & progress

Our Consulting Solutions

5 people in an office who work on computers and gossip with each other.

Start your successful customer survey now

Let's find out together how targeted customer feedback drives your corporate strategy forward. Request a non-binding consultation or a sample report now – and take advantage of the opportunity to sustainably increase your customer satisfaction.

Request Free Consultation

Support

FAQs

Is your question not answered here? Then simply and simply get in touch with us.

Contact

How does a customer survey with EUCUSA work?

We support you from defining goals and creating a tailor-made questionnaire to analysis and implementing measures. All steps are carried out in close coordination with you.

What methods are possible for conducting an employee survey?

We offer online, telephone and paper surveys, focus groups, personal interviews and hybrid formats — depending on the target group and project goal.

How much does a professional customer survey cost?

The costs depend on scope, languages, locations and desired advice. You will receive a transparent, individual offer right from the initial consultation.

Are EUCUSA customer surveys GDPR-compliant

Yes, all processes are fully compliant with data protection regulations. Your data and that of your customers are kept secure and confidential. Processing and hosting are carried out within the EU, without the involvement of third parties.

How long does it take to complete?

Depending on the project scope, the duration of a customer survey is between a few weeks and several months, including evaluation and presentation of results.

What does an online survey look like?

Hier sind zwei Beispiele für Online-Befragungen:

EUCUSA Design

Custom-Design

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