About EUCUSA – From feedback to impact

What sets us apart

More than market research.
More than advice.

Market researchers provide data, consultations provide concepts. We deliver both – and support our customers every step of the way: from asking questions to designing the questionnaire and carrying out the survey to implementing measures in everyday work.

Technical implementation

With our specially developed software for feedback from a wide range of areas, we manage surveys, monitoring, evaluation, reports and action tracking – securely, GDPR-compliant and uncomplicated.

Consulting Solutions

Our team of feedback and consulting specialists will support you with presentations of results, reflection meetings, action workshops and action controlling – so that feedback becomes real change.

Our vision

We want to make the world a better place

We see a working world in which feedback is a matter of course and people achieve sustainable improvements through participation, trust, motivation and positive action. Our feedback processes are characterized by employee and customer-oriented action, so that managers can make good decisions for the benefit of everyone involved.

Our mission

Ask with impact – Act with value

We design tailor-made feedback systems for our customers that make visible what is often hidden – such as sensitivities, attitudes and perceptions. The findings create clear bases for decision-making – and a culture in which appreciation enables real added value.

Your partners for consulting and technology

Our Team

Mario Filoxenidis

Managing Director

Peter Aichberger

Managing Director

Dominic Vallaster

Head of Software Development

Maria Sundermann

International Projects

Cornelia Spissak

Project Manager

Uwe Baco

Senior Project Manager

Sebastian Luzian

Software Development

Nico Geisler

Software Development

From feedback to Action

What we offer our customers

Employee Surveys

Tailored questionnaires, GDPR-compliant and anonymous. Employee surveys that go far beyond a mere picture of the mood.

Customer Surveys

Identify opportunities, reduce risks and sustainably increase customer satisfaction — individually designed for our customers.

360° Feedback

Make competencies, behavior and impact visible — from the perspective of supervisors, colleagues, employees and partners.

EWOPLASS® - European Workplace Assessment

Evaluate psychological stress at work in a legally secure manner – in Austria (§ 4 & § 7 AschG) and Germany (§ 5 ArbSchG).

Executive Surveys

Feedback for managers to strengthen leadership competencies and develop leadership quality – adapted to the organization of our customers.

Apprentice Surveys

Get valuable insights into the quality of education and corporate culture – with questionnaires developed specifically for apprentices.

Platform

Questionnaires, surveys, monitoring, reporting, report distribution and action tracking. Everything in one software – developed in the EU by EUCUSA.

Consulting

Presentations of results, reflection meetings, action workshops and action controlling – so that feedback also has an effect.

Our Platform

Our Methodology

2 people from the EUCUSA team who are looking at a paper questionnaire.

Mission and values

Feedback that works is...

Appreciative

Respectful treatment as a basis for honest, valuable feedback.

Professional

Scientifically validated scales, robust processes and professional support.

Pragmatic

Action-oriented reports instead of confusing mountains of data.

Collaborative

Collaboration on equal footing, working together towards the goal.

Participatory

Surveys as an invitation to dialogue, not as control.

Transparent

Clear rules, comprehensible results, open communication.

Responsibly

Management & teams take responsibility for measures and changes.

Sustainable

From one-time feedback to a continuous improvement process.

Our Methodology

Get in Touch

Figures, data, facts

Experience that provides orientation – methodology that has an impact.

1,250+

Projects

3.3 M

Responses

80+

Countries

50+

Languages

80,000

Benchmarks

What our customers say

Organizations that trust EUCUSA

Erfolgreiche Zusammenarbeit im Bereich der Mitarbeiter*innenbefragungen

Stephanie Gruber

Teamleitung PE Programme & Business-Partner

We were 150% happy with the service and professional advice we had from EUCUSA!

Caroline Brent

Vice President Human Resources

Die Projektleitung von EUCUSA hat uns sehr professionell und wertschätzend durch unsere Mitarbeiter:innenbefragung geführt.

Stefanie Käufer

Personalleitung und Projektleitung

EUCUSA guided us through our Internal Customer Survey with experience and a good plan.

Nicole R. Demers

Associate Officer │ Organizational Development Unit

Hervorragende Unterstützung durch EUCUSA bei unserer jährlichen Mitarbeiterbefragung

Mag. Kai Ostermann, MBA

Geschäftsführer

EUCUSA hat unsere Anforderungen sehr gut verstanden und flexibel und äußerst professionell umgesetzt.

Jurate Bogacz

Senior Organizational Development Manager

Not only slides, but insightful reports – easy to interprete

Filip Brynseels

Team Leader Servicedesk and Collaboration Applications – IT&S

„Einfach, unkompliziert, geringer Zeitaufwand - durch Unterstützung von EUCUSA“

Mag. Reinhold Wolfsbauer

Leiter Controlling und Risikomanagement

EUCUSA Team is highly customer focused and always goes the extra mile!

Astrid MANQUIN

Director HR Operational Dev Global HR

Mit EUCUSA haben wir einen verlässlichen und engagierten Partner gefunden.

MMag. Robert Linke MBA

Head of Group Human Resources

Nur mit motivierten Mitarbeitern können wir unsere Leistungsfähigkeit als Unternehmen weiter steigern.

Dr. Wolfgang Malchow

Geschäftsführer, Patronanz

Wir von BILLA empfanden die Zusammenarbeit mit EUCUSA in höchstem Maße professionell.

Mag. Volker Hornsteiner und Mag. Josef Siess

Vorstandssprecher und Vorstandsdirektor, BILLA AG

Wir haben mit EUCUSA eine strategische Mitarbeiterbefragung durchgeführt und dabei auch die Aspekte der Evaluierung psychischer Belastungen abgefragt.

Mag. Dr. Christoph Spöck MBA

Leiter Personalabteilung

Capable, practical, pleasant

Klemens Kreuzer

Managing Director

In our fifth all employee survey conducted with EUCUSA all project management was done completely online and worked fine.

Marie Eriksson

Chef strategisk kompetensutveckling

Die Ergebnisse der Mitarbeiterbefragung mit EUCUSA waren bis ins kleinste Detail klar – für uns als Betriebsrat ein beachtlicher Mehrwert.

Ing. Robert Winkelmayer

Vorsitzender Angestellten-Betriebsrat

EUCUSA was a perfect match for us, we are truly happy with their vast engagement. The survey gave us valuable insights.

Beatrice Flink Forsgren

Head of Brand & Communication

The Online Result Analyzer really is an added-value.

Mag. Johannes Broucek

Human Resources Manager

Our story

From the association via the EUCUSA method to over 1250 projects in over 80 countries.

1997: Association EUCUSA e.V.

The foundation of the association in 1997 was inspired by the questions: What keeps your clients satisfied? How can we establish customer satisfaction as a pan-European concept? How can we promote competition for satisfied customers? The EUCUSA-Award shall be conferred every year to most customer-friendly companies. General secretary: Harald R. Preyer

The name EUCUSA: European Customer Satisfaction Association

Scientific companion is the institute for Benchmarking of the Fraunhofer organization in Berlin. Martin Carbon developed and investigated models to measure customer satisfaction.

1998: Management Consultancy founded: EUCUSA Gesellschaft für Mitarbeiter- und Kundenorientierung m.b.H. (organization for employee- and customer orientation)

It was already evident in 1998 that Organizations want to be able to measure customer satisfaction in a feasible, as well as scientifically sound way and needed a commercially operating, professional provider. The specialized Management Consultancy was founded.

EUCUSA methodology

The correlation between employee satisfaction and customer satisfaction soon became obvious. This led to the testing and development of the EUCUSA methodology to measure both employee and customer satisfaction. Our methodology uses tailor-made questionnaires on the basis of a 6-point scale and a rating of relevant aspects to assess importance of various aspects for client companies.

EUCUSA Methodology

2000: Globalization

Since the turn of the millennium, companies like the Generali-Holding Austria (EUCUSA manager Mario Filoxenidis was among contractors in those days), OMV and Bosch commissioned EUCUSA to carry out employee surveys on a European or global level. The team grew with its clients and a new site in Waidhausenstraße in Vienna 14 was established. We think global and act local!

2006: Individual Technology

As of 2006 EUCUSA started developing its own server-based software for the automated evaluation build. IT expertise (programming) was developed in our own ranks. As of 2011 the digital online survey was put on a new, modern basis.

2009: The big economic crisis

EUCUSA could not evade the global banking and financial crisis either. Large customers started saving money in the area of marketing and human resources. Previously signed contracts were cancelled. Restructuring measures were implemented at EUCUSA. Basic trust, strong cohesion of the team and a focus on the development of potential, pay-off in the long run.

2013: EUCUSA Processing GmbH

In 2013 joint CEO’s Mario Filoxenidis and Peter Aichberger, who were on board as of 2001 and 2004 respectively as project managers, founded the sister company focusing primarily on digital tools and process development and complementing the service portfolio through printing and logistic services.

2015: EUCUSA Consulting GmbH: A new name. And new management.

In 2015 the Management Consultancy is renamed. Like before consulting and project management is offered. The new name is more easily understood especially in an international context. Mario Filoxenidis and Peter Aichberger take over the management of EUCUSA Consulting together.

The CEOs of EUCUSA Peter Aichberger & Mario Filoxinidis

2016: New Office

In 2016 EUCUSA moves into a new, modern office building in Mariahilfer Straße, in the 15th district in Vienna and restructures the IT area (hosting in an adjacent, certified computer center, further extension of data security).

2017: The Digitalization proceeds

In 2017 EUCUSA starts developing a new digital platform called E-FEMO on which all EUCUSA tools are bundled up.

2018: 20 Years EUCUSA

In 2018 EUCUSA celebrates its 20th anniversary. We are happy and proud of the development of our team and celebrate it with our employees, partners and customers.

2020: Covid as Challenge

EUCUSA takes up the challenge and develops the Home Office Check as mood barometer for office employees who (have to) work from home. EUCUSA also offers the Future Readiness Check® to facilitate an overall picture of an organisation and enables a successfull re-start.

2021: Platform EUCUSA Feedback Monitor

The new digital platform E-FEMO is fully integrated, i.e. the development of all tools has been completed and is state-of-the-art. All survey data from the previous evaluation software has been migrated.

The E-FEMO platform on a screen in an office.

2023: 25 Years EUCUSA 🎉

We celebrate 25 years of trusted partnership with our dedicated partners and clients who have accompanied us on this journey.

2024: New design for EUCUSA Feedback Monitor

Since fall 2024, E-FEMO has been even faster and more appealing in design. Accessibility is also in focus. The flexible options for individual customization have become even more attractive.

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