Customers express their trust in EUCUSA

„Our objective was to measure how satisfied our employees (more than 1.300 internal clients) are with the internal services and expert support provided by the different departments,  units and regional offices, e.g. Human Resources, Technology Integration, Americas Offices etc. We started with this survey in 2021 but decided to get the support of an external provider this year to improve some aspects of the survey. So we carried out our worldwide Internal Customer Survey (“Alliance Services Satisfaction Survey 2023“) with support of EUCUSA. 

We decided to work with EUCUSA because their robust methodology backed by many years of experience convinced us. As a research organization, a strong methodology and valid data analysis were very important  to gain the trust of our internal clients and define the measures to be taken. The global survey was carried out online in English, Spanish and French.

Maria was a great project manager. She guided us with a good plan since the beginning, although the time schedule was tight. All steps were very clear, she was able to respond to our many questions and provided us good recommendations.  She also supported us with the follow up process. So we will integrate improvements into our internal services, implement lessons learned and continue the cooperation with EUCUSA.“  

„Our customer survey was in the best hands with EUCUSA. A quick understanding of our interests, uncomplicated cooperation along with extraordinary strong participation of our customers - and results that were really helpful. Our project manager Uwe Baco professionally addressed all the important aspects which make a customer survey successful. You could always feel that EUCUSA and Mr. Baco have a wealth of experience!“

„In 2021 we implemented our first internal customer survey together with EUCUSA. The survey has been conducted worldwide (12 countries) in 8 languages. By the EUCUSA reports, we received both a high level overview and detailed results of internal customer satisfaction in different business groups, dimensions and locations. So we have got different views to be able to go deeper. The most important was the „portfolio of action“, which allowed clear statements and was very helpful for interpretation. Also Marias presentation made interpretation of results easier. The cooperation with Mario and Maria worked very well from start, was structered well and expectations on both sides were clear.“

"We used EUCUSA's Online Result Analyzer for our staff survey for the first time this year. This is a fantastic tool! We can look at results online, can set filters and obtain the corresponding evaluation on screen right away. The four result areas provide an ideal framework to compare evaluation units or to spontaneously check result assumptions. A real added-value for our discussion of the results."

"People truly are our greatest asset. The creative, dedicated and very talented people that work on all levels make all the difference and embody what Embracer is all about. For ongoing success, it is essential to make sure employees’ voices are being heard and that we all work together for a company culture that makes people enjoy coming to work. We jointly strive to create a work environment where employees in all entities across the world can be their very best and true selves. In order to measure our progress, we wanted to find a partner that could help us carry out an easily accessible, manageable employee survey on a global level addressed to all employees across the group. EUCUSA was a perfect match for us, we are truly happy with their vast engagement, always solution-oriented and friendly atmosphere. They are ambitious, very dedicated to help, and provided a dedicated team for us. The survey gave us valuable insights and an understanding of where additional measures are required and will now be an annual survey with the profound support of EUCUSA."

"We have been working with the EUCUSA team around Mr. Uwe Baco for a long time on a basis of deep trust. This year, in 2021, we conducted our employee survey across the entire group for the first time in Austria, Slovenia, Slovakia and Croatia. Although we knew about Mr Baco’s precision, speed and flexibility, he once again exceeded our expectations. Not only is he an expert, but he is simply a wonderful person to work with. His project plan is very detailed, and we jointly worked through it step by step. He kept being flexible to any special requests during the project, and we now control the implementation of all follow-up activities in the newly revised tracking tool. We feel we are in good hands with EUCUSA and Mr. Baco and consider the employee survey a valuable tool for employer branding as well as for employee retention."

"With EUCUSA we have found a very reliable partner for our employee survey. It was important for us to have a partner with experience and expertise taking care of the survey. The entire process from first contact to the final meeting, was characterised by utmost professionalism and cooperation at eye level. All expectations were overachieved, and we can recommend EUCUSA without any reservation and will also conduct and do future projects with our competent partners at EUCUSA."

For the fifth time we have conducted our all employee survey in collaboration with EUCUSA. In the last survey we decided to go 100% online and the solution of using code cards worked out very well.

We have experienced excellent support, quick responses and efficient solutions during the project. All project management was done completely online and it all worked fine. We also find it valuable to benchmark outside our company.

Thank you once again for fun and efficient cooperation.

“Super Mario” (the man with the unpronounceable wonderful surname) and his team supported us through an exciting phase of our company history. Our core team consists of editors and architects of a growth story which has started almost a decade ago, regularly putting us to the test on many levels with revealing challenges. This growth has been perceivable regarding team size as well: what could be decided in the “war room” during lunch time with all employees present is now spread over different offices in Vienna and across various subsidiaries around the globe. It was important to us to validate in an unemotional, anonymous and upright way whether our employees do thrive and if our self-image (lived values, business ethics, leadership style etc.) within the group is correct. Mario and his team supported us with an employee survey in the best possible way. Thank you very much - and looking forward to our future collaboration.

„We should be making broad strokes, not fiddling about at the edges.” Using this motto, we commissioned our current employee engagement survey to the EUCUSA experts – which proved to be a good decision since we fully accomplished our goals: high acceptance of our employees, clear and objective insights as well as a quick realisation of the determined actions. Now, having completed the second round of reflection talks across our management teams, we are very enthusiastic about the valuable outcomes that our employee survey has produced.

„Applying EUCUSA’s Future Readiness Check ®, we obtained a complete 360° view on future topics that are relevant to us, considering not just our employees’ but also supplier and customer opinions. This provided us with valuable input for our strategy development and was a good starting point for creating a vision which will also reflect stakeholder opinions. The results as well as the broad consent of our stakeholders encouraged us as the management to adapt our organisation in a way to be ready for any upcoming future challenges (the survey was conducted in Austria, Germany, Czech Republic, Slovakia, Hungary, Poland, Ukraine, Russia, Serbia, Romania and Bulgaria). Thank you very much for the fantastic cooperation and consulting as well as the excellent project management coupled with high flexibility in our common project!“

"Simple and straightforward project management combined with an intuitive result design helped us to increase our understanding of our employees.
I can truly recommend doing a survey with EUCUSA!”

„As Head of Employer Attractiveness for Essity I have recently been working with EUCUSA on the development of their latest digital tool to deliver real time surveys with instant reporting. The survey was deployed to about 30.000 employees across the organization including product supply, in more than 60 countries and in almost 30 different languages. This has been a very successful experience with high quality delivery and great recognition from the organization, as it is a real support for managers in alignment with new management demands and trends.

I am proud to say that we have developed a very strong and effective relationship with EUCUSA based on trust and integrity. EUCUSA team is highly customer focused and always goes the extra mile to deliver outstanding quality.This combination of trust, integrity and great product offer makes them hard to beat and I hope continue working with them in the future.“

„They formed an excellent and very professional project team and they managed to get our entire complex structure into something workable, EUCUSA is that kind of provider and partner that you can rely on and has provided us with excellent support, speedy and professional responses and solutions on how to, in the best possible way, moving the project and the survey forward.“

E-Mail von Gordana Landen nach dem gemeinsamen Projekt:

„I’m the one who should extend my warmest thanks to both of you for running such an excellent project together with us. I must say that you, Mario and Caroline formed an excellent project team and you and Mario managed to get our entire complex structure into something workable – you and Mario have always been there, providing us with excellent support and speedy responses and solutions on how to, in the best possible way, moving the project forward.

Thanks also for all material, and yes, I do feel well prepared and I’m very excited to present the result for our top managers tomorrow.

Once again, thanks for everything, it has been a pleasure to work together with you.“

„We were 150% happy with the service and professional advice we had from EUCUSA! The employee survey we conducted gave us a positive result and some very interesting insights, and areas for improvement. The quantitative nature of the data and the ability to benchmark outside our company was invaluable. We will definitely be working with them again in the future. Thank you for your support!“