VAMED KMB, Embracer Group and Banner Batteries receive EUCUSA Award 2021 for excellent employee as well as customer orientation

September 15, 2021

This year’s EUCUSA Awards were presented during the 18th EUCUSA Summer Talks on 14.9.2021 in the roof hall of Urania Vienna. These awards are regularly presented to particularly employee- or customer-oriented companies. Prerequisites to win the award are either an above-average overall result in an EUCUSA survey, the setting of a new benchmark in the international EUCUSA comparison database or an outstanding performance in the implementation of follow-up actions.

The Vienna-based VAMED-KMB Krankenhausmanagement und Betriebsführungsges.m.b.H. was awarded the EUCUSA Award for “excellent employee orientation 2021”. 12 new were set in the international EUCUSA database in the employee survey conducted in 2021 (for companies with more than 500 employees), among others in the aspects of “recognition by the manager”, “knowledge of the company’s goals”, “equal opportunities” and “internal communication”.

VAMED KMB is a company of the leading international healthcare provider VAMED. With more than 1,200 employees, VAMED KMB is an important and competent partner in the Viennese healthcare system.

Award winners VAMED KMB (from left):
Mario Filoxenidis (Managing Director EUCUSA), Kai Ostermann, MBA (Managing Director VAMED KMB), Dr. Irene Mörtl (Deputy Head of Human Resources, VAMED Group), Peter Aichberger (Managing Director EUCUSA), Sabine Kern (Head of Business Excellence/EFQM, VAMED KMB), Robert Winkelmayer (Employee Council VAMED KMB)

Embracer Group, a Swedish corporation based in Karlstad, also received an award for “excellent employee orientation 2021”. In their very first global employee survey, four new were achieved regarding the external benchmarking (for companies with more than 500 employees), namely in the aspects “perceived level of inclusion”, “collaboration between different cultures”, “acting against discrimination and sexual harassment” and “respect”.

Embracer Group is the parent company of eight operating groups with 80 studios and over 240 developing and publishing PC, console and mobile games with more than 8,500 employees in over 40 countries worldwide. Operationally, the group operates through its subsidiary THQ Nordic GmbH in Vienna . The company considers itself an “ecosystem for entrepreneurial companies in the gaming and entertainment industry”.

Award winner Embracer (from left):
Maria Sundermann (International Project Manager EUCUSA), Peter Aichberger (Managing Director EUCUSA), Jan Binsmaier (Publishing Director THQ Nordic), Mario Filoxenidis (Managing Director EUCUSA)

The Austrian family-owned company Banner Batteries was very pleased to receive the “excellent customer orientation 2021” award. The company was able to set a benchmark in the international EUCUSA comparison database for four aspects. Three top performances were achieved in performance indicators, namely “good reputation”, “overall satisfaction” and “loyalty” (will remain a customer). The fourth top score was honored by customers for “information about changes”.

Banner is an innovative, expanding manufacturer of high-quality starter batteries with production facilities in Leonding, Upper Austria. Customer service is provided by its own sales companies in 14 European countries. In addition, Banner has 805 employees and exports to over 70 other countries worldwide.

Award winner Banner (from left):
Mario Filoxenidis (Managing Director EUCUSA), Peter Aichberger (Managing Director EUCUSA), Franz A. Märzinger, MBA (Head of Sales and Marketing Banner), Christa Freudenthaler (Marketing and Public Relations Banner), Uwe Baco (Senior Project Manager EUCUSA, Project Manager)

COPYRIGHT PHOTOS: EUCUSA / Matthias Nemmert 

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EUCUSA provides award for excellent employee orientation 2020 to UNIQA Insurance Group AG

September 17, 2020

Mario Filoxenidis (EUCUSA) provided the EUCUSA award for “excellent employee orientation 2020” in the Vienna EUCUSA office to UNIQA Insurance Group AG. The UNIQA Project Managers Robert Linke (Head of Group Human Resources), Astrid Napetschnig and Doris Blauensteiner (Human Resources, Talent Development and Apprenticeship ID) with Florian Graßmück (Employer Branding) were very delighted to receive the recognition.

Employee surveys as one pillar towards a better company culture

UNIQA has been fostering an open and trustful exchange between employees for many years and considers feedback as a central element of its company culture. Regular employee surveys (conducted by the consulting company EUCUSA since 2017) have been a central pillar to consolidate the company feedback culture.

The success factors for the 2020 EUCUSA Award

43 out of 44 aspects (questions) have shown significant improvement compared to the employee survey in 2019. The areas “Training and development activities “, “Employees are assets “, “Quality of internal meetings” and “Successful future” (convinced to be on the right track) have shown best progress according to the employees’ opinions, made possible through subsequent improvement activities and continuous controlling.

The aspect “Special effort” (i.e. being willing to go the extra mile) had already been excellent before and could hardly be improved.

5 new benchmarks were reached in the EUCUSA international comparison database, with the aspects “Mutual substitution” “Needs of customers” (both in category work processes), “Promotion of cooperation”, “Delegation” (both in category leadership”) and “Salary scheme” (category professional development). With these benchmarks, UNIQA has established a new measure of success.

We share the winner’s happiness and express our warmest congratulations.


Award winner UNIQA Insurance Group AG (from the left):
Mario Filoxenidis (Managing Director EUCUSA), Astrid Napetschnig (Human Resources Personnel development and training UNIQA), Doris Blauensteiner (Human Resources Personnel development and training UNIQA, Project Leader employee survey), Julia Gödel (Project Manager EUCUSA)

COPYRIGHT FOTO: EUCUSA / Susanne Einzenberger
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EUCUSA Award 2019 for excellent employee orientation goes to Welser Profile Group

September 19, 2019

The 2019 EUCUSA Award was presented during the 17th EUCUSA Summer Talks on September 17, 2019 held in the Assembly Hall of the University of Vienna Campus (Altes AKH). The awards are annually presented to particularly employee-oriented or customer-oriented companies. The criteria for the award are an exceptional overall result in an EUCUSA survey, the implementation of a new benchmark in the EUCUSA international reference database as well as an outstanding performance regarding the implementation of identified measurable actions.

Welser Profile Group has been manufacturing special steel sections and tubes for over 11 generations and has production sites and sales offices across the globe. Up until today, the company’s head offices as well as the technology center are based in Ybbsitz in Lower Austria. They have high-tech and future-oriented production sites in Gresten and Ybbsitz as well as in Germany and the US.

Welser Profile Group received the award for “excellent employee orientation 2019”. They have conducted international employee satisfaction surveys with EUCUSA since 2008, showing continuous improvements in employee satisfaction, specifically in terms of leadership, and their overall employee satisfaction is very high.

5 new benchmarks could be achieved in EUCUSA’s international comparative database, for the statements “an active design of the future”, “a safe future of the company”, “knowledge of trainings being offered”, “ a positive climate for innovation” and “work life balance” (despite shift work).

The successful implementation of actions derived from the surveys and the continuous shaping of company culture are proof of the high valuation of employee orientation in the company.

Award-winner Welser Profile Group (from left)
Mario Filoxenidis (CEO EUCUSA), Nicolas Longin (Group CFO Welser Profile), Isabella Luger (Human Resources Welser Profile), Peter Aichberger (CEO EUCUSA)

COPYRIGHT FOTO: EUCUSA / Susanne Einzenberger

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EUCUSA Awards 2018 go to RLB Tirol AG and Ernst Winninger GmbH

September 05, 2018

EUCUSA Awards 2018 go to Raiffeisen-Landesbank Tirol AG and Ernst Winninger GmbH for special employee and customer orientation

During the 16th EUCUSA Summer Talks on 4th of September 2019 in the top floor hall of the Urania in Vienna, this year’s EUCUSA Awards were presented. The awards are regularly presented to particularly employee-oriented or customer-oriented companies. The criteria for the award are an exceptional overall result in an EUCUSA survey, the implementation of a new benchmark in the EUCUSA international reference database as well as an outstanding performance with regard to the implementation of identified measurable actions.

Raiffeisen-Landesbank Tirol AG, based in Innsbruck, received the award for “excellent employee orientation 2018”. Following the initial survey in 2013, the employee survey was repeated in 2017. It was clearly visible that the company had either improved or at least the results could be maintained in all aspects surveyed. The management aspects in particular were given excellent ratings, as was the topic of health promotion. A new record was achieved in the EUCUSA comparative database for “Management Accessibility”. The statement “Our company is on the way to a successful future” achieved an excellent increase with an improvement of 0.6 points on the 6-point scale.

Prize winner RLB Tirol (from left):
Peter Aichberger (Managing Director EUCUSA), Member of the Board Reinhard Mayr (Raiffeisen Landesbank Tirol AG), Mario Filoxenidis (Managing Director EUCUSA)

The Ernst Winninger GmbH, leading provider of tailor-made refrigeration and air conditioning solutions with headquarters in Regau, Oberösterreich, was very pleased about the award “excellent customer orientation 2018”. The company was able to set a new benchmark in the international EUCUSA comparison database for 9 of 29 aspects. Best performances could be achieved from customer service including order processing and accounting. Best performances were also achieved for image. Customers attested Winninger top quality, handshake quality, many years of experience as well as competence in assembly and understanding of customer needs.

Prize winner Winninger (from left):
Robert Wauschek (Managing Director Ernst Winninger GmbH), Siegmar Gemballa (Managing Director Ernst Winninger GmbH ), Uwe Baco (Project Manager EUCUSA)

COPYRIGHT PHOTOS: EUCUSA / Susanne Einzenberger

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